Summary
The SiteTrellis marketing site sets no cookies while you browse and runs no analytics, advertising or tracking scripts. The only storage we use is strictly necessary to make the product work, so no consent banner is needed for it.
What is stored
| Name | Where | Purpose | Type and lifetime |
|---|---|---|---|
st_sess |
Dashboard (app subdomain) and the marketing-site contact page | Keeps you signed in on the dashboard and carries the anti-forgery token for forms. On the marketing site it is set only if you open the contact page. | Strictly necessary, first-party cookie. HttpOnly, SameSite=Lax, Secure over HTTPS. Expires when the browser closes; server-side session data is discarded after at most 7 days of inactivity. |
st:<site id> and st:ui:<site id> |
Pages of our customers' websites that embed the chat widget | Remembers the anonymous visitor identifier and current conversation so chat continues across pages, and widget open/closed state. | Strictly necessary for a chat the visitor started. Browser local storage (conversation) and session storage (open or closed state), first-party to the customer's site. The first persists until cleared or the conversation expires; the second ends with the tab. If the customer turns off session persistence, the widget keeps the conversation in memory only. |
Desktop and mobile apps
The desktop and mobile apps do not use browser cookies. They store a sign-in token in your operating system's protected storage (desktop) or keep it in memory (mobile), plus your app preferences on your device.
What we do not use
- No third-party cookies.
- No analytics or advertising pixels on this site.
- No fonts, scripts or embeds loaded from other domains by this site.
Customer websites
Our customers decide where to place the chat widget. Customers remain responsible for any additional cookies or trackers on their own sites and for the notices they give their visitors. The widget never sets third-party cookies.
Your choices
You can delete cookies and local storage in your browser at any time. Blocking the dashboard cookie will prevent sign-in.
Contact
Questions about cookies: email [email protected].